I agree to the following policies and understand that NO EXCEPTIONS will be made for any reason to any policy. VACCINATIONS
(a)Must be administered by a licensed vet & current for a at least 14 days prior to arrival.
(b)Dogs: Rabies, DHPP, Bordetella
(c)Proof of vaccinations must be provided in the form of a computer printout/receipt from a vet.
(d)Self-administered vaccinations, handwritten receipts or puppy books are not accepted.
BUSINESS HOURS
(a)By appointment Mon-Fri 9am-11:30am & 4pm-7pm. Sat 9am-11:30am. Closed Sun/holidays.
(b)We do not return email/texts/phone calls, accept phone calls outside of normal business hours.
(c)Emergency drop-offs/pick-ups outside of business hours are subject to approval and an $80 fee.
(d)Changes to scheduled times must be made 24 hours in advance and are subject to approval.
FEES/PAYMENT
(a)Boarding reservations require a non-refundable 50% deposit, balance due at drop off. No refunds for early returns.
(b)Check-out is 11:30am. Pick-ups after checkout are charged an additional full day’s boarding fee.
(c)Resident Training reservations require a non-refundable $1000 deposit. The remaining balance is due in two equal installments at drop off and pick up. Training longer than the initial contract time will be an additional fee.
(d)Rates include kenneling, food, time outdoors & training (if applicable). You will be charged the current rate for all additional services: medication/vitamin, first aid administration, food prep, grooming, vet care, etc.
(e)RLK offers a 10% boarding discount to active duty military and veterans. Proof of service required.
(f)Visa, Mastercard, Discover, American Express and cash accepted.
HEALTH, WELLNESS & SAFETY
(a)You must inform RLK of all injuries, illnesses, medical conditions, etc. Illnesses within 60 days of arrival may require a health certificate from a licensed vet.
(b)RLK can administer basic first aid to treat injuries/illness including bandage changes, wound treatment, rehabilitation walks, etc. ** Additional Fees Apply**
(c)Medication/vitamins must be in the original packaging and labeled with clear instructions. ** Additional Fees Apply**
(d)RLK will act on the pet owner's behalf and in the pet's best interest to administer first aid and/or obtain vet care to treat any illness/injury while the pet is in their care. RLK will groom any animal for situations such as excessive shedding, long nails, dirty ears, hot spots, and body odor. ** Additional Fees Apply**
(e)Your pet is not required to be spayed or neutered. Please inform RLK staff if they are not.
(f)RLK will NOT release a guest to anyone other than the animal’s owner.
(g)Training aides including choke chains, prong collars, e-collars, bark collars, harnesses, etc. will be removed.
(h)To maintain a sanitary environment, bedding is not allowed.
(i)RLK does not allow comingling of pets from different households.
(j)RLK feeds high quality food to all guests. An additional daily charge will be incurred for guests eating more than 4 cups per day. Some pets may experience loose/runny stool due to dietary changes. Customers may elect to bring their own food. All food/treats must be in non-breakable (i.e. no glass, grocery/trash bags), resealable containers (i.e. Rubbermaid containers, Ziploc bags) and labelled with the pet’s name.
AGGRESSION/CONTROL OF ANIMALS
(a)You are responsible to inform RLK staff of any food, animal and/or people aggression issues.
(b)If a pet bites RLK staff, the pet owner is responsible for any medical costs of the bite.
(c)Pets must be under control during drop-off and pick-up. All dogs must be on leashes with an appropriately fitted collar. Pet’s that arrive without the required collar/leash will be provided one at the pet owner’s expense.
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